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What is NDIS?

The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater

independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.


The NDIS also connects anyone with disability to services in their community.


This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what

support is provided by each state and territory government.



What types of support are funded?

The types of supports that the NDIS may fund for participants include:

            •     Daily personal activities

            •     Transport to enable participation in community, social, economic, and daily life activities.

            •     Workplace help to allow a participant to successfully get or keep employment in the open or supported labour market.

            •     Therapeutic supports including behaviour support.

            •     Help with household tasks to allow the participant to maintain their home environment.

            •     Help for a participant by skilled personnel in aids or equipment assessment, set up and training.

            •     Home modification design and construction.

            •     Mobility equipment.

            •     Vehicle modifications.

Paying Providers – There are 3 ways.


Self-managed funding:


If you manage your plan funding, you have two options to pay for your supports.

Once you have received your supports, you can make a payment request through the myplace portal or the my NDIS app.

Money from your NDIS plan budget will be paid into your bank account. You then pay your provider.

If necessary, you can pay your provider first with your own money and then make a payment request through the myplace portal or my NDIS app.

Money from your NDIS plan budget will be paid into your bank account. If you need to do this, you should also talk to your provider about their payment

terms, so you can claim the funds first from your NDIS plan.

The NDIS guide to self-management explains how to pay providers.

NDIA-managed funding:


If the NDIA manages your plan, your providers will use the myplace provider portal to claim from your plan funding.

You can check your NDIS plan through the myplace portal, to see how much funding you have left and how much your provider has been paid.



Plan-managed funding:


If you have a plan manager, they will use the my place provider portal to pay your providers using your NDIS funding.

When you first talk with a plan manager, you will need to discuss:


            •     Funding in your NDIS plan to pay your providers.

            •     If you want to see the invoices from your providers first or if you want them to go straight to your plan manager

            •     How your plan manager will pay the invoices

            •     If your plan manager can help you learn how to manage your plan on your own (if this is a support that is funded in your plan)

The NDIS guide to plan management explains what plan managers do and what you need to do if you choose plan management.

Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers.

Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan. More information on

ways to manage your funding.



Why use a plan manager?


A plan manager can help you:


            •     Increase your financial and plan management skills.

            •     Learn how to self-manage your plan.

            •     Pay providers.

            •     Increase your choice of providers.

            •     Get NDIS plan budget reports and greater budget oversight.


How can I have plan management?

At your planning meeting you can tell NDIS staff that you would like a plan manager to support you.

The NDIS will include funding in your plan to pay for your plan manager. This is separate from your other services and supports in your budget.



How do I find and connect with a plan manager?

You can find and connect with a plan manager through:

            •     Your Local Area Coordinator, early childhood partner or support coordinator.

            •     The Provider Finder tool on the NDIS my place participant portal.

            •     Your friends and family.

            •     Other online resources and websites.


After I have connected with a plan manager, what do I do?

Once you have connected with a plan manager, you should create a service agreement.


A service agreement outlines:

            •     The services to be provided.

            •     How these services will be provided.

            •     How long they will be your plan manager.



How do I change plan managers?


You can choose your plan manager. You can also change your plan manager during your plan.

If you wish to change, you will need to tell your plan manager. They will provide you with information about your plan and help you to change.

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